Shipping Policy
If the items in your order which qualify for 'Free Shipping' total $99 or more, your order ships FREE!
Return Policy
Original sales receipt must accompany returns. We accept returns for exchange 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will decline, offer an exchange or offer store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• Without showing signs of wear or damage in any way
• Within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• Must not be a special order or a custom order that was manufactured if we needed to produce extra material to meet your order quantity that was not in stock at the time of order
• Unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately at (630)-485-8784 or email [email protected]. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund if returned in 7 days. Refunds are contingent upon inspection of item(s) once we receive it. There is a 25% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 3 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault.
Pure Blue USA LLC
